Cancellation and Refund Policy

Introduction

 Kashmirstuff is committed to your satisfaction. If you have purchased products from Kashmirstuff and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

  1. Refund must be requested in writing by contacting at info@kashmirstufff.com
  2. Request of refund must be made within one day of the original purchase date
  3. Some delicate products must be returned to Kashmirstuff immediately, according to the instructions you will receive once contacting us as directed in step 1.
  4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Kashmirstuff sole, reasonable discretion.
  5. The shipping address/return address of Kashmirstuff should be clearly mentioned on the package to be returned and in complete detail. The return address will be provided to you over e-mail by us.
 

In the following scenarios, your return will not be accepted:

  1.  If the product has been damaged or tampered with in any way.
  2.  If the product has been used, worn, washed, or changed in any other way.
  3. Slight variations in design, color, and pattern work are to be expected with handmade crafts; therefore, we may not be able to refund your order if those are your criteria for making a return.
  4. You are requested to inquire about any doubts or concerns you may have regarding our products before making your final purchase.
  5. You can reach us by email at info@kashmirstuff.com or WhatsApp us at 91-9541554423 and we’ll be happy to clear up any confusion. While all of our products are of standard quality, we understand that taste and color preferences are personal.

Kashmirstuff is always striving to provide the best possible experience to our customers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please Contact us at info@kashmirstuff.com for any questions related to our policy, or simply to let us know how we can help. 
 

Kashmirstuff
Srinagar, Kashmir, 
J&K, India 190014
kashmirstuff01@gmail.com
9541554423
https://kashmirstuff.com/